Collection specialist

MoneyCat is among Russia’s TOP-3 online loans services provider led by techno-financial experts working on a mission to bring simplicity and convenience in the way people borrow money. We use innovative technologies and allow our customers to access lending services quickly. No formal approval procedures. Customer are able to get the loan approved within 24 hours without visiting the bank. Now we are starting our operations in Philippines and looking for energetic people to join our dynamic, professional Call-center teamWHAT CAN WE OFFER:Income: official salary, fix + performance based bonusWork in dynamic international environmentPotential of growthEmployee Referral Rewards JOB DEscriptIonAs a Pre-Soft Collection specialist you will do it all (customer service, claims, loans prolongations, collection notification). Your primary function in the PSC role is to prevent late-loan through reminding Borrowers about loan due date in a friendly and timely manner, ensuring that customer will pay on agreed terms - partly (prolongation) or fully. If you’re up for a challenge that could take you places in your career, you could be ready for MoneyCat.Career path:  Collection Team LeaderWHAT DO YOU DO? (Duties/ responsibilities)1. Prepare pre-collection/Soft Collection/Hard Collection files and assist in the collection process.2. Make outbound calls, reminds customers pay on-time.3. evaluate the customer’s financial ability to pay on time. Provide solutions for loan prolongation, handle prolongation procedure. Control the implementation of prolongations.4. Answering customers questions (Loan terms Where to pay Prolongation Claims), send information via sms/email/Messages upon customers’ request.5. Make a full daily report to the superiors via Excel6. Had expertise of collection CRM systems, Eager to understand its principals7. Following up the result of all collections activities which have been done to see how it is successful.8. Provide feedback to Head of Operations on bottlenecks, suggest potential improvements9.Participate in testing of new approaches in pre-collection10.Follow communication procedures, guidelines and policies11. Coach the newcomers about pre-collection Roles and Responsibilities, Be as unformal leader in your professional field12. Others duties upon requestJOB REQUIREMENTS1.          Good verbal / written communication skills (driven voice, good pronunciation)2.          Clear communication. Attentive to details,3.          Ability to handle difficult or irate customers effectively and deliver bad news.4.         Able to work under pressure.5.          Applicants with experience in similar area (banks, debt Collection companies, etc.) are preferred.Additional InformationIf we sound like a fit and you’re ready to start an exciting career with an MoneyCat that encourages employee growth, apply today!We look for bright, energetic, motivated individuals who are interested in learning and developing their career.