Associate Analytics Manager

Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines.  

We have 15-years’ experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail. We're recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence.  

As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates to join our team and partner with one of the biggest cloud communications companies in the world - RingCentral. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.  

RingCentral is the global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.  

We’re a $1.5 billion company that’s growing at 30+% annually and we’re expanding our Global Operations Team to make sure we stay ahead of the competition.  

Acquire BPO is currently looking for Analytics Associate Manager to support us, RingCentral. 

The Analytics Associate Manager is Responsible for: 

Responsible for the quality of analytics solutions developed  Research solution approaches, develop solutions with the help of analytical software, create client discussion documents  Introduce new techniques, develop implementation plan, create modules to embed in client solutions  Maintain attention to time schedule and resources, participate in panel meetings and discussions with business experts, author high quality and comprehensive discussion papers and documentation  

Skills required: 

Adept at multiple data mining, predictive modeling, classification techniques  Strong analytical and problem-solving skills, open-minded, flexible, pragmatic  Proficient in understanding data structures, data management and manipulation techniques, designing and developing algorithms  Highly focused on project delivery, attention to detail  Excellent written and verbal communication skills  Experience with ad-hoc “deep-dive” research and forensic investigations  

To succeed in this role you must have experience in: 

4+ years of professional experience in either analytics consulting, data science, visual analytics, decision science  Prior experience in predictive modeling, segmentation is an advantage  Knowledge of operations CSM analytics will be a plus  Visual analytics modules/ software like Tableau or PowerBi or alike  

What we offer:  

We offer all the work/life benefits you could ever want, (and none of the micromanagement.)  

Flexible work arrangement (Hybrid Setup) Comprehensive HMO package (medical and dental) Personal Time Off Leaves Quarterly Performance Bonus Employee Assistance and Wellness Programs 

To know more about the Acquire-RingCentral Manila collaboration, you may visit www.ringcentral.com.ph  

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