Company Overview:
CBIP Logistics is a Hong Kong headquartered Fourth Party-Logistics (4PL) company, specializing in e-commerce logistics throughout Asia Pacific, the US, EU and UK. We can manage every part of the logistics supply chain for our customers, whether it’s ocean, air, road or rail freight, warehousing and fulfillment or final mile delivery. Our customers range from global FMCG companies to pure-play e-Commerce companies and everything in between. Our core focus is always the customer. To help ensure complete customer satisfaction, we prioritize customer service, we offer supply chain consultancy and procurement, and we use the latest technology. We have driven high growth over the past 5+ years and due to our expansion, we are looking for an experienced Account Manager with a strong Logistics background to help us manage our growing portfolio of customers. Our international team consists of young, smart, and dedicated people, who have a passion for customer success. Responsibilities:Your main role is being the primary Point-of-Contact and managing the account of our key regional client based in the Philippines. In time, you will also have the opportunity to manage 3-8 additional accounts of clients based locally or abroad. Furthermore, as account manager, you will also be responsible for the following:
Understanding of the end-to-end operational process flow of a 4PL provider.Mastering the process and challenges involved in the logistics and handling of sensitive documentsIdentifying and managing operational risksCreation, implementation, and on-going improvement of the Standard Operating ProceduresEnsure the SOP or Statement of Work is accurate and regularly updated.Managing and ensuring compliance of SLAs (both internal as well as vendor performance).Develop and maintain strong client and vendor relationships, through both regular online, as well as face to face meetings.Provide information and solutions to Client’s inquiries & challenges.Generating and ensuring the impeccable accuracy of the daily and monthly reports to internal and external stakeholders.Conduct month-end meetings with the client and suppliers to present the number of orders completed for the month and KPIs.Keeping accurate administration pertaining to accounts, suppliers, inventory, and other documentation.Project management of new clients, as well as IT improvement projects for existing accounts.Maintaining updated knowledge of company products and services.Any other duties as assigned by the management.Requirements:
Preferably a college graduate with a degree in business or supply chain managementAt least 2 years of work experience in operations or account management in the courier services/logistics industryProject management skillsExcellent English communication skillsGravitas in both online and face to face meetingsMust be numerically strong, customer-centric, and flexible in tasksStrong in negotiation and commercialsTime management skillsCreative problem-solving and data processing skillsStrong sense of personal responsibilities and ability to work in a teamPro-active, detail-oriented, and well-organized approach and work ethicAbility to take a helicopter view, as well as a desire to roll up your sleeves and dive into the details when requiredAmenable with Hybrid work set-up and morning shiftAdvantages:
A growth mindset4PL experienceExperience working in a startup or a high growth small companyAble to work independently and under pressureWhat we offer:
Fast-paced and international work environment, surrounded by smart, dedicated colleagues and customers from different countries and culturesCareer in an exploding industry with plenty of room for growth, both domestically and globallyHybrid work set-up arrangementThe chance to be part of a rapidly growing company where everyone values your input and supportCompetitive salary, and annual bonus based on both personal and company performance