Minimum Qualifications:
Must be a FRESH K-12 graduateMust be computer literate Must possess a laptop or desktop With stable internet connectionEntry Level Role - Customer Service Specialist for FRESH K-12 Graduates / Client Service Support Specialist for FRESH K-12 Graduates
The Client Service Support Specialist role is responsible for providing support to client service teams, managers and clients. Client Service Support Specialists work in a complex team-oriented and fast paced environment with advisors, client service, product partners and operations teams to deliver a seamless and integrated approach across Private Banking products.
Daily responsibilities include but are not limited to: responding to incoming emails from clients and internal partners, working with various areas of the bank for client resolution, opening and monitoring cases and following up on requests. In this position you will be communicating with clients and internal partners with transactional items and some complex problem solving inquires.
Core Responsibilities:
· Understand client issues, be responsible for resolving the issue with limited follow-up to clients and be accountable for client satisfaction through the ownership of the problem
· Investigate and resolve generic and complex issues
· Utilize technology to capture and fulfil client’s requests in appropriate systems
· Escalate issues as necessary to resolve client requests in a timely manner
· Provide and ensure client satisfaction
· Deliver clear and consistent messages to internal and external partners via email or phone
· Ability to communicate via email with clients and internal partners
· Organize and prioritize tasks and details in an efficient manner
about the Team
In Manila, we operate across four modern offices in Makati City and Taguig City. Our location is home to talented people from countries all over the world and perfect for driven professionals.
Develop your career with us. Join us and we’ll provide you with opportunities to take your career in the direction you want.
Work in our Corporate Center. Our Manila Corporate Center is celebrating 15 years of exceptional service this year.
We offer various services to support our global operations. Our Manila Corporate Center is rapidly expanding. You’ll have the opportunity to contribute from day one.
When you join JPMorgan Chase & Co., you will enjoy the following benefits:
Competitive base salary and a wide range of benefits including paid time off, health care, insurance plans, tuition assistance, and more.Paid classroom and on the job training, including industry leading benefits that start on Day 1.Provide a work environment of high-energy employees that are trained, coached, focused, and driven.Work Schedule and Location:
Work schedules will vary. Candidates must be willing to work on shifting schedules and graveyard shiftsMust be willing to work in BGC Taguig City or IT Park Cebu City.