Account Supervisor specializes in providing customer service and daily support in service center operations, addressing customer inquiries, processing transactions, troubleshooting problems, handling complaints, and identifying opportunities to refer services based on customer needs (internal and external).
Description for Internal Candidates
Account Supervisor (Team Lead) specializes in providing customer service and daily support in service center operations inclusive of high-touch customers and regulatory-based issues. Responsibilities can include answering customer inquiries, processing transactions, resolving problems, troubleshooting technical issues, written or digital correspondence, and identifying opportunities to promote additional products/services based on the customer needs.
Responsibilities
First-line supervisor managing a team of specialists. Responsible for assigning and setting workflow priorities, training and development and performance management. Executes on business initiatives as directed and monitors daily performance against established metrics.Drive process improvement and change management. May serve as SME on larger cross functional projects.Demonstrates people management skills and cultivates positive, inclusive work environment.Qualifications:
Minimum of two years leadership and management experience strongly preferredMust be willing to work in an environment that requires phone-based customer interactionMust be willing to work and lead cross trained specialists across multiple service centersAdvanced proficiency with computer functions with MS Office Suite strongly preferredHigh School Diploma or equivalent required, Bachelor’s degree preferred