Area：All Cities
Industry Category：Services
Position：Customer Service
Department：
Number Of Recruits：several
Nature Of Work：Full Time
Gender Requirements：Male
Marriage Requirement：No marital status restrictions
Education Level：Open to all levels
Work Experience：No work experience restrictions
Age：Above 18 years old
Salary Package：Negotiable
Highlights
Work from homeFull time employeeDayshift, weekends offHMO coverageGovernment mandated benefitsResponsibilities
As frontliner, answer customer enquiries about products and services through a variety of channels such as live chats, online messages, or emailsCreate customer support tickets to track and monitor progress on resolving customer queriesTroubleshoot and handle questions on set-up, configuration, and maintenanceRedirect customers to the appropriate agency or department for handlingEscalate customer complaints or issues to the appropriate support teamUpdate records of customer interactionsProvide general customer support as the need arisesEnsure inbound and outbound communication reflects the best of the companyRequirements
Bachelor's degreeMinimum 5 years’ experience in customer and technical support or similar roleFamiliar with customer relationship management (CRM) softwareBackground in childcare management/administration a plusLearn new skills quickly with sharp attention to detailWork with minimum supervision and a self-starterExcellent communication skillsExcellent problem-solving skillsWorks well within teamsCan-do attitude with a passion for learning