*Must Reside in the Metro Manila Area
Innovative, Dynamic, Fast Paced and Collaborative, these are just some of the phrases that our employees use to describe us. Don’t just take it from us though, become a part of BroadPath and experience our Culture of Constant Connection! At BroadPath we strive to transform the modern workplace by embracing the spirit of revolution coupled with advanced technology to create an engaging and connected experience. We are hiring Talent Acquisition Specialist to recruit top talent. BroadPath Healthcare Solutions is hiring a team of work from home Dental Customer Service Representatives that are the cornerstone of the next-level service we provide to our dental customers. In addition to helping customers understand their dental plan eligibility, plan and provider coverage, and claims and billing, our Dental Customer Service team will be able to enjoy the benefits of working from home. If you are a patient, empathetic, clear communicator with a passion for helping people – this is the job for you.
Day to Day
Dental Member/Provider Service Representatives will be receiving inbound calls from current members and potential members with inquiries which may include benefit and eligibility information, claims and billing, dental provider information, etc.Provide an accurate and thorough explanation of dental plan benefits, claims processes, eligibility, and enrollmentResolve simple to complex problems for membersResponsible for responding to current or potential members in a timely, professional, and courteous mannerAssociates are expected to meet established performance goals in the areas of efficiency, call quality, customer satisfaction, first call resolution, adherence, and attendanceBasic Qualifications
Minimum of one year of recent experience as a Member Service Representative with a Dental Insurance Plan or the equivalent experience with a Medical Insurance PlanMust have strong technical skills (Microsoft Windows, keyboarding skills, strong systems aptitude, etc.)Strong computer and telephone multitasking skills including: the ability to effectively search for and type information on the computer, navigate through multiple windows and screens quickly, and inputting information accurately while keeping pace with the callRequires excellent verbal and written communication skillsAbility to remain focused and productive each day though tasks may be repetitive