Customer Service Representative, Consumer Credit Card
Function: Operations
Alabang, Muntinlupa, Philippines
With a startup spirit and 80,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Inviting applications for the role of Consumer Credit Card
Support one of the Biggest Financial Banks in the World by providing top notch Customer Service Experience to their existing Clients. Service customers on a variety of topics, which can include, but not limited to, providing account transactions details, placing investigations, or on-line navigation assistance
WFH requirements:
Must have at least 10mbps internet connection speed (speedtest.net) We will provide the desktop Must ALSO be amenable to work in Alabang, Muntinlupa after quarantineResponsibilities
• Good computer navigation skills & attention to detail;
• Comfortable in using CRM tools & capturing/documenting detailed information
Qualifications
Minimum qualifications
• Can demonstrate strong active listening skills & probing; able to display solution-focused approach & “can-do-attitude” at all times to build customer loyalty.
• Has strong problem solving and decision-making skills.
• Ability to multi-task alongside compliance to the process.
• Shall pose no challenges in adhering to work schedules
• High school diploma required
Preferred qualifications
• Able to demonstrate empathy while maximizing opportunity to build rapport with the customer.
• Has previous experience in meeting/driving Net Promote Score performance/expectations, preferably in a customer service business for Consumer Credit Cards
• Voice Customer Service experience for Consumer Credit Cards of at least 12mos is preferred
Click APPLY NOW and expect a CALL within 24-48 hours from our recruitment team.
*Terms and Conditions Apply.