Job Responsibilities:
Performs duties related to overall customer service. Provides support to sales team with regard to customer concerns.Coordinates with sales reps to identify inside sales opportunities. Serves as customer interface on product status and delivery.May manage or work in call center for customer support.Maintains knowledge of UTC organization and products to provide the appropriate information and support to customers.Consistently documents customer service needs to identify patterns and maintain qualityCommunicate positively, professionally and promptly with Customers.Act as the voice of the Customer within the business to ensure their requirements are met and any complaints are effectively handled.Manage number of Customer accounts, handling quote and order entry and maintenanceHandle Customer expedite request and resolve issues by developing internal relationships within Finance, Engineering, Supply Chain, Shipping, Pricing, ITC teams, Quality and Operations.Customer specific open order book creation and alignment.Resolve spares related warranty issues and Customer returns.Work with customers to resolve their held orders to ensure quick turnaround timeAssist Credit Controller in resolution of overdue invoices by working directly with Customers on issues.Work alongside Business Development and Integrated Material Management teams to support Customer requirements.Additional tasks allocated by Customer Service Supervisor.Qualifications:
Microsoft applications (Outlook, PowerPoint, Excel, etc.)SAP knowledgeACE, Six Sigma continuous improvement experienceReporting, database manipulation and/or VBA a plusEffective written and verbal communicationBachelor's degree required for this positionOpen for permanent, shifting or weekenders scheduleCollins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.
At Collins Aerospace, our customers are at the core of our business. And meeting each of their unique needs is the key to our success. The Customer & Account Management organization plays a critical role at Collins Aerospace both internally and externally. We provide executive-level support to major original equipment manufacturers and defense customers and support our Strategic Business Units (SBUs) by augmenting key relationships and maintaining an excellent customer experience. Internally, we develop and support our SBUs by strategically planning and capturing future growth opportunities while ensuring customer satisfaction. If you want to advance your career while contributing to a vision that helps our customers redefine the aerospace industry, then consider landing here!
We make modern flight possible for millions of travelers and our military every second. Our major product lines are on-board virtually every aircraft flying. Be it keeping passengers safe with our emergency power generation systems, or creating a positive in flight experience through reliable cabin pressure controls and quieter engines, Power & Controls focuses on delivering a best-in-class experience to our customers. We hire the top people in the industry. Their ideas drive our performance, and their integrity keeps our customers happy. Join us as we take flight!
Collins Aerospace Diversity & Inclusion Statement:
Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.
WE ARE REDEFINING AEROSPACE.
* Please consider the following role type definitions as you apply for this role.
Onsite: Employees who are working in onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.
Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite. Ratio of time working onsite will be determined in partnership with your leader.
Remote: Employees who are working in Remote roles will work primarily offsite (from home). An employee may be expected to travel to the site location as needed.
Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world – and access to Collins sites when their work requires in-person meetings.