• Completes, processes and maintains applicable paperwork and records.
• Realizing the customers’ requirements as a result of effective listening and questioning skills
• Dealing Transacting with all calls politely, , courteously, professionally & assertively
• Matching customers’ wishes to Clients’ solutions and services
• Using negotiation and influencing experience to overcome objections and get the customers’ buy-in
• Communicating pertinent insight to internal and external clients and sharing understanding with colleagues
• Adhering to agreed processes, , meeting needed work standards, , targets and objectives
• Deliver top of the line assistance and walk through for US Subscribers.
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