Transport Service Desk Staff

Help Desk Monitoring

·        Should be manned 24*7

·        Resolve day to day transportation issues, should escalate the same to immediate supervisor if issues cannot be resolved at their level

·        Ensure all emails are actioned or reverted within 24hrs

·        Manage and take all requests, within the guidelines framed by Transport team

Shuttle Allocation

·        Ensure that the rosters are distributed among the Vendor vehicles Proportionally

·        Ensure all shuttles are sent for pickup before the login time and drops depart on time

·        Need to maintain Fleet Reporting timely

Shuttle Tracking

·        Track the shuttles as per the schedule given to them

·        Ensure that the shuttles report to each pickup point as per the login schedule

·        Maintain drivers and employees data for any issues

·        Ensure shuttles waiting time as per policy only

Qualifications

·        Highschool or Vocational Graduate

·        Computer literate (MS Office applications/Internet browsing)

·        Proficient in oral and written communications (Tagalog and English)

·        Willing to work on shifting schedules

·   Available to work extra hours during regular days including Saturday and Sunday

·        Amenable to be under a third party agency

·        Amenable to work in a graveyard schedule

·        Amenable to work in a hybrid arrangement