Within ₱ 65000 PHP / Monthly
Position - Assistant Manager Operations
Salary - PHP 65,000
Location - CEBU & MAKATI, MANILA
Experience a minimum of 5 Years
BPO Industry experience is preferred.
CORE RESPONSIBILITIES
Promote leadership, engagement, accountability, and performance by mentoring team members.
Implementing employee improvement plans, addressing workplace personnel issues, reconciling attendance records, and explaining company policies.
Use survey data to effectively coach staff to improve their servicing effectiveness and their customer satisfaction scores.
Recommend business process changes that improve the customer experience and reduce inquiry volume, and costs, or increase efficiency across the organization.
Actively seeks creative ways to effectively manage the fluctuating workload.
Excellent organizational skills and ability to coach others.Working knowledge of MS Office applications.
Strong interpersonal communication skills.
Strong critical thinking, researching, decision-making, and problem-solving skills.
Demonstrated ability to serve as a positive role model and elevate the performance of colleagues. Able to facilitate knowledge (e.g., by conducting training, documenting workflows, etc.)Essential Skills: Team Management, Conflict Handling & Performance *************** be fluent in
English communication, both verbal & written.
MINIMUM QUALIFICATION:
5+ Experience Required in BPO with Background experience, Candidate should be based in Manila or Cebu citry.
-