Customer Service Representative | Email, chat, minimal calls | Shifting

Apply for a job with career growth potential in six months!

Note: We welcome applications from candidates who finished at least two years of college and are amenable to working the night shift in our Makati City (PNB Building). 

We’re looking for Customer Service Representatives to support customers who have questions regarding our client’s leading property management platform via email, chat, phone, and intercom. The successful applicant will also assist property managers and/or owners with their online concerns.  

Basic Info 

Start Date: October 31, 2022 

Schedule: Night shift and weekends  

Employee-centric benefits  

Career growth opportunities at six months Prime Office Locations (Easy access to MRT stations, restaurants, and banks) Free snacks onsite HMO coverage + 1 dependent upon regularisation  Employee engagement activities

Qualifications  

Willing to work in Makati and adapt to our client’s scheduleSoft skills: Proactive, team player, problem-solving mindset, detail and customer-orientedEducation: At least two years in college Experience: Two years of experience (CSR, email, and chat support). A travel or Reservations Account is a plus.Great, written and oral communication skills Working knowledge: English communication skills  Handling inbound calls  Customer service skills (Ask the right questions to arrive at the solutions)  Troubleshooting skills to resolve technical issues  Nice to haves: Experience in supporting a Property Management Software (PMS), Software as a Service (SaaS) campaign and handling online booking campaigns 

Responsibilities  

Acknowledge, resolve, and record customer concerns and issues Escalate secondary level concerns if needed Monitor and update relevant data  Ensure all relevant databases are correct to prevent operational delays  Respond to customer enquiries via chat, phone, and email  Collect payments from customers when required  

 What is Emapta?  

We are an Australian-owned offshore staffing company that offers flexible and close-to-home career opportunities through our 16 world-class offices.

Join Emapta, where it’s not just about work- it's about your success and forming meaningful and professional relationships.  

Know more: https://careers.emapta.com/jobs/Careers 

Our recruitment process

Initial Interviewonline Exam (English Comprehension, E-mail Writing, Account-related test)Client InterviewJob Offer/Contract Signing