Blended Ride Sharing App Campaign - CSR up to 24k

Delivers high-quality customer serviceReceives call and e-mail, chats correspondence gathers and verifies required information Actively reviews the Customer’s concern, understanding their request for customer support and/or informationProvides information to the Customer and places appropriate notes in appropriate tool(s) indicating exactly what action was taken or needs to be takenProactively looks for ways to improve the customer experience and takes initiative to make changes as neededShares information with others to raise awareness of potential needs and concernsKeeps interaction positive and productive; avoids conveying negative messagesEnsures proper security procedures are followed in all interactions to maintain account confidentiality and personal Information, management policies, and guidelinesMaintains thorough knowledge of all existing and new services, promotions and tools, and systems so that information can be researched, and proper information can be givenAchieves assigned Key Performance Indicators – e.g. Issue Solves, NPS, RCR, etcAttends Team Meetings/additional training sessions as scheduled, reads all new FAQs and updates in a daily/timely manner for understanding, and seeks clarification as neededCreates an exceptional, personalized service experiencePerforms other duties as assigned