Customer Success Management

Job Responsibilities:

Coordinate Preventative Maintenance services as required by Customer Account.Manage PM Completion by utilizing Oracle systems reporting.Maintain ticket information accuracy through the scheduling process using Oracle systems and/or systems as developed.Report remedial activities according to predefined processes as the Customer contract may require.Complete Monthly reporting as required for CSM Team management.Complete tasks for Basic or Ala Carte Accounts as assigned.Maintain database integrity and accuracy of Customer' site and equipment information.Interface as needed with Customers, Vendors, District Ops Coordinators, Vendors, Sourcing, Customer Success Managers and any other Vertiv departments.Assist with process improvement projects for CSM Team or additional internal customers.Maintain Flexible ScheduleOther Duties as assigned.

Requirements:

1-3 years’ experience in directly relevant role.Excellent customer service skills.Fluency in English in business contexts.MS Office proficient.Detail-oriented.Excellent organizational, analytical and interpersonal skills.Excellent written and communication skills.Ability to take ownership and prioritize under pressure.Outstanding customer service orientation.Knowledge of UPS, Power and/or HVAC (Plus).Knowledge of Oracle systems (Plus).Previous experience working with multi-geographic distributed teams (Plus).Previous experience working with external clients and client-facing roles (Plus).