Associate, Monitoring Service (Customer Service)

IN THIS ROLE YOU WILL:

Provide basic support for Alarm Management such as – outbound alarm monitoring through calls and emails, and any other service support requiredInvestigate refrigeration and/or HVAC (Heating, Ventilation, Air-conditioning) alarms received and provide diagnosis based on agreed standardsEnsure immediate delivery of alarm details with accurate documentation by calling or sending emails to external customers Generate and dispatch service work orders of field technicians to troubleshoot onsite concerns

FOR THIS ROLE YOU WILL NEED:

Bachelor’s degree in any field (also open to senior high graduates)Experience in interactive customer service and related functions (preferred)Background in offshore service operations (advantage)Flexibility to work on shifting schedule including weekends

WHO YOU ARE:

You have a strong drive for results and exhibit passion and enthusiasm to get things done. You are a proactive self-starter with a high level of commitment in exceeding expectations. With excellent communication skills, you can effectively communicate ideas and influence both internal and external customers. You are interpersonal savvy and able to collaborate and effectively work with people across any level.