₱ 16000-22400 PHP / Monthly
Transcom is looking for talented individuals like you to join our awesome team! Be a Guest Service Representative (CSR) for our Transcom Pasig site. This role will focus on driving customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.
Visit us at Ground Floor, Transcom Bldg, Frontera Verde Compound, Las Fiestas, Pasig City from 9:00 AM-5:00 PM every Monday- Friday.
What's in it for YOU
Driven by our "Malasakit" culture, we make certain that our team members are well-cared for. Hence we are proving these employee benefits, which you'll be able to utilize once you join our team!
Day 1 HMO
Meal & Transportation Allowance
Rice Subsidy
Clothing Allowance
24/7 Teleconsult
Free Psychologist Consultation
In-house & online Pharmacy
Scholarship Program
Retirement Fund
Free Meal & Medicine (through Transcom’s Tap Card Rewards)
Loyalty Incentives
Accidental & Life Insurance
Free Shuttle Service
Join our Transcom Family as a Guest Service Representative (GSR)
GSRs main task is to offer a full range of exceptional service to guests of assigned Transcom client(s). These types of tasks can be performed via a multitude of venues to include by not limited to: phone, fax, chat, mail, and/or e-mail.
GSRs will provide customer service support that includes, but is not limited to: handling of incoming calls and emails from guests.
GSRs are expected to provide customer services while maintaining a professional demeanor that is accurate, polite, and within the guidelines of the client contract.
GSRs work dues can also include data input to Clients’ programs and other back office tasks. The back-office tasks should be made on the first opportunity, precisely, without mistakes.
GSRs must maintain minimum KPI’s.
People
People are our business, all GSRs are required to maintain high customer service skills through: actively listening to the guests' issues, asking probing questions that help resolve the guest’s questions while maintaining demeanor and enthusiastically implement the tools given to improve the quality of their work.
Demonstrate professional behaviors that are inline with company core values: innovation, excellence, and passion.
Performance
Understand, meet, and exceed key performance indicator targets set by Company ● Ability to receive feedback during coaching sessions
Adhere to Company’s attendance policy
Meet Company attendance adherence
Adhere to all local, state, and federal employment laws
Quality
Have a clear understanding of quality expectations for clients and projects.
Meet quality performance expectations
Additional Specific Duties & Responsibilities
Be actively involved in problem solving and propose improvements to processes.
Implement and respect Transcom WorldWide standard practices.
Promote Transcom objectives.
Conduct yourself in a manner consistent with the values of the organization.
Make Transcom an enjoyable place to work.
What we are looking for:
To qualify for this role you must…
Ability to demonstrate a polite, calm, and courteous tone and demeanor
Strong organizational skills and willingness to follow processes, procedures, and policies ● Fluent in English with strong written and verbal communication skills
Good understanding of online store processes and flows
Ability to demonstrate aptitude for so skills (active listening, paraphrasing, empathy) ● Ability to provide a quiet distraction free work environment
Ability to work a flexible schedule
Successful verification of required equipment that meets client minimum requirements (such as ISP service)
Successful completion of criminal background check
Hold a high-school diploma or equivalent higher qualification
It will help if you…
Have a good understanding of CRM best practices
Have worked in a call center environment
Have experience interacting with customers (phone, chat, email, in person)
Have experience working in a virtual environment
To be successful in this role you must…
Have a desire to engage with and provide magical experiences with every guest
Have a guest-centric atude and enjoy helping people, impeccable guest service
Have strong verbal and written communications skills
Be goal and quality oriented to consistently meet KPI benchmarks
Have an aptitude for analytical thinking and problem solving
Be highly self-motivated and prepared to work hard to find the “yes” in every interaction
Have high personal energy and enjoy a lively environment
Be highly adaptable and able to work in fast-paced environment
Enjoy working independently in a virtual environment
Desire to maintain a strong attendance record
Have ability to remain calm and focused in stressful situations
Have desire to show initiative and demonstrate ownership
Have strong ability to multitask, including managing multiple applications at once
What Life at Transcom is like
Transcom is a firm believer in putting people first. We have cultivated a culture of focusing on and caring for our employees, ensuring that they are provided with rewards, privileges, and amenities that are relevant, valuable, and easily available.
We are highly driven by our "Malasakit" culture. Transcom, in its very core, is all about an inclusive team that is focused on people. It all comes down to setting the bar for dignity, equality, and respect. It means that each one takes part in proactively shaping, cultivating, and building the company we want to work and live in. This is why genuine concern is so vital to us.
Note: We'd like to remind everyone to have their pre-employment documents ready (such as SSS, Pag-ibig, TIN, etc.) prior to your start date with Transcom.
** Terms and conditions apply. **