Assistant Business Manager ( Zamboanga City)

The Assistant Business Manager (ABM) is responsible for the overall management of the branch operations and delivery of competent and timely service to all customer segments; consistent with the Bank’s business objectives; internal policies and procedures; controls and regulatory standards.

Responsibilities:

Transaction Processing – Approves branch transactions within approval limit and endorses/ secures approval for transactions beyond his/her authorityOperations, Control and Risk Management - Maintains an acceptable level of branch operations, consistent with internal policies, procedures, standards and regulatory requirementsCustomer Service - Manages the overall customer experience in the branch to ensure high level of satisfaction for all customer segmentsPeople Management – Leads and supervises branch staff; Ensures high level of employee engagement; Enables personal and professional growth opportunities for each branch personnel

Qualifications:

Bachelor’s Degree, preferably in Business Administration or related disciplinesExperience in branch banking operationsBusiness acumen; Financial markets and economic conditionsIn-depth knowledge of the Bank’s products and services including its digital platformsProbing and spotting opportunities; skill in uncovering needs of clients during conversationsStrong communication and presentation skillStrong analytical and problem solving skillsGood decision making skillsAbility to mobilize teams to achieve results; Performance appraisalHigh level of initiative and innovation; Pro-active and forward lookingCustomer-centric and service-orientedAble to handle and deal with people from various socio-economic classesHigh level of integrity; Reliable and trustworthy; Takes accountabilityPossesses good work ethics and positive attitude and behaviorTeam playerGoals and results-orientedHigh attention to detail