Client Support Specialist (Marketing)

If you love working in a fast-paced environment, obsessed with equipping customers to succeed, and have a passion for problem-solving, this is the role for you!

What you'll be doing on a daily basis

80% email/chat support through our ticketing system FRESHDESK, 20% call support for urgent inquiriesUse your knowledge of our systems & platforms to troubleshoot complex client queries promptly before escalating to the Team Leader/Supervisor for appropriate resolution when necessary; Putting to good use that knack you have for turning a tricky situation into a favorable experience for our customers Share knowledge and upskill other team members both in Australia and Philippines

What we're looking for

You’ll be ensuring our customers are satisfied, by harnessing your relentlessly empathetic attitude, with your unique ability to resolve customer queries quickly and accurately, the first time.

You are also:

Unflappable and your resilience allows you to move from one customer to the next, to the nextA true professional, because if you’re punctual, reliable and support your fellow team members, you’ll thrive here Tech-savvy and can work effortlessly across multiple IT platforms and tasks simultaneously

Why work for us?

HMO with one free dependentWork-life balance - Our teams are high achievers but know how to have fun from team building activitiesCompetitive Salary and a great location (Ayala Ave. Makati)We value individual growth - we believe in creating an environment where everyone can be their best and encourage individual quirkinessWe feel like a family - we dream BIG but stay humble, we support each other and form strong friendships.Equipped to succeed - we believe in equipping everyone to succeed from our customers to our team membersCurators of a great story - start your next chapter with a rapidly growing business and be part of a great success storyReward & Recognition - we love celebrating successes no matter how small both at an individual and Company level through our internal communication channels, shoutouts and bonusly points

Requirements:

OPEN TO FRESH GRADUATES or with 6-12 months relevant work experience in customer serviceYou have impeccable English skills both verbal and writtenYou are passionate and proactive in delivering customer experienceYou are flexible, happy to work in an AU shift and in a temporary work from home set-upStable internet connection (at least 10 -15 mbps)Amenable to work in MAKATI.