Customer Success Manager - B2B (Remote/Work from Home)

Please submit your application to this link : https://anytimemailbox.bamboohr.com/jobs/view.php?id=111&source=aWQ9Mjc%3DWe are looking for a freelance Customer Success Manager for our B2B department who has exceptional communication and follow-up skills, can multitask, has strong organizational skills, pays attention to detail, and works under minimal supervision. The ideal candidate should have outstanding interpersonal skills, passion and drive, and a strong interest in customer value.We are looking for someone with experience who can roll up their sleeves and manage the day-to-day needs of our 70+ staff members.ResponsibilitiesCustomer Support for operating partnersEscalation point for disgruntled operators and provide resolution.Collaborate with internal departments to facilitate operator need fulfillment.Work with the Director & the VP of Operations to prioritize platform enhancements.Resolving complaints and preventing additional issues by improving processes.Engage with all active operators a minimum of once a month by communicating and building relationships with customers to understand their needs and explain product value.Train and support all operator needs.Suggest and facilitate ad hoc projects (PCI and Operator open balance, ETC).Acting as a client advocate with a focus on improving the operator experience.Collecting and analyzing data to learn more about operator behavior.Provide regular QBR decks and present them to operating partnersKeeping accurate records pertaining to operator status.Maintaining updated knowledge of company products and services.Identifying industry trends and competitive analysis.Perform webinars and trainings for all operatorsBecome the face of Anytime Mailbox Operator SupportRequirementsAt least 5 years experience in account management or customer service.Plus 2-5 years relevant experience in project management, service delivery roles.A Bachelor's Degree in business management or related field, but would consider equivalent work experienceProfessional and confident demeanor.Must be highly organized and detailed orientedExceptional command of spoken and written English Proficient in the full Microsoft Office Suite with knowledge of formulas in ExcelExperience using Google Suite of applications.Excellent troubleshooting, communication and customer service skills.Strong ability to resolve problems quickly.Strong ability to perform well under pressure.Self-motivated team player, able to set priorities and manage to deadlinesAvailable for scheduled and ad-hoc calls/meetings/chats during weekdays workingOther RequirementsAccess to a reliable high-speed Internet connection; at least 25MBPS.Latest-model computer (preferably Core i3 or higher, and at least 8GB ram)Quiet workspace, conducive to video meetings & callsGood quality, noise-canceling headsetDouble monitors preferred but not requiredOther QualificationsExcellent people skillsExcellent organizational skillsExcellent communication skillsAdvanced problem solving skillsFlexible and adaptable to changing duties and responsibilitiesStrong ability to multitask and prioritizeCan-do and cheerful attitudeTeam playerabout UsAnytime Mailbox is the leading provider of digital mailbox software solutions in the world. Our mission is to bring postal mail and package delivery into the 21st century by emphasizing accessibility and practicality, while providing industry-leading customer support. With our easy-to-use app consumers and businesses can view and manage their packages and postal items from anywhere in the world. Additionally, mail center operators can use our robust API and tool set to provide solutions for their direct customers. We take pride in our international partnerships—we have over 1700 mailbox locations across North America, Asia, Australia, Europe, Africa, and the Middle East. While we are headquartered in Los Angeles, California (USA), we also have flourishing offices in Singapore, Vietnam, and the Philippines. As a leader in the global digital mailbox industry, we are constantly searching for unique talents who can add value and diversity to our team that will push us to exceed our customers’ expectations.Follow this link to Apply: https://anytimemailbox.bamboohr.com/jobs/Please note: As experience rarely measures up to true talent, keep in mind these qualifications are meant as guidelines only. If you feel you possess the talent, but not all the years of experience, feel free to contact us. We are always on the lookout for the truly gifted.