Process Specialist (E-commerce)

WHAT THIS POSITION IS about - PURPOSE

The purpose of this position is to support the E-commerce Manager in establishing, managing and driving forward JTIP’s e-commerce channels, both owned and third-party (shop-in-shop) across desktop and mobile platforms for consumers and users.

As a member of the e-commerce team, along with a specialist colleague responsible for B2C e-commerce, the incumbent is particularly concerned with building and developing a deep understanding of the needs, pain points and motivations of JTIPs trade team. They take responsibility for ensuring that the team delivers e-commerce solutions that most effectively and efficiently meet the JTIP's trade team needs.

They should further have the necessary skills and experience in product & e-commerce project management to effectively support the team in ensuring that the B2B e-commerce solutions maximize JTIP’s opportunity to engage with JTIPs trade partners.

WHAT WILL YOU DO - RESPONSIBILITIES

E-commerce solutions: to support the team in building e-commerce solutions for the JTIP portfolio in coordination with internal IT teams as well as external suppliers. Liaise with other teams to seamlessly launch and maintain e-commerce assets to ensure timely and proper execution and compliance. Help in localizing assets as necessary and optimizing content for digital. Helps strategize and implement ways to drive traffic and usage.Digital consumer insights: to be the voice of the Philippine consumer in the e-commerce team, working with business intelligence and brand team to develop an in-depth understanding of the needs, pain points and motivations of the Philippines digital consumer (and SOB) to ensure the delivery of consumer-centric e-commerce solutions that most effectively and efficiently meet those needs.Measurement & Data analysis: Identifies, tracks, and analyzes key e-commerce metrics (qualitative and quantitative data) to drive continual optimization of the online shopping experience and to achieve overall e-commerce strategic goals. This will include generating reports on weekly/monthly sales, sell-through, offer/voucher performance, providing analysis and recommendations based on performance. Works closely with SI/BI in preparing required reports, dashboards to be shared with key stakeholders.E-Commerce Management: Experience in maintaining E-commerce channels, either owned and third-party (shop-in-shop). For Shop-in-Shop, experience in coordinating with platforms to enhance own SIS through optimizing creatives, proper search tagging, generating UTM codes for tracking, and generating relevant reports. For owned, experience mobilizing internal teams (IT, etc) and external vendors for seamless integration to maximize E-Commerce both as a Digital marketing channel as Digital sales channelOverall Category Support for Digital: Fulfills tasks necessary to ensure proper, timely, and best-in-class execution of Digital products and campaigns, which include but are not limited to: project management, content management and optimization, SEO, reporting and analyzing Digital performance, and proactive collaboration with other functions (Legal, Digital, IT, Finance, external vendors)

WHO ARE WE LOOKING FOR - REQUIREMENTS:

Graduate degree or equivalent vocational training in Computer Science/Programming or Digital2-3 years of combined work experience as Web or IT Project Associate, Product Associate, Project Manager and/or E-Commerce SpecialistFunctional Skills:Website or IT project managementKnowledgeable on website analytics and other Digital KPI tracking tools and analysisExperience using Content Management Systems (Adobe Experience Manager a plus)Search engine optimizationE-Commerce setup and/or store maintenance (standalone and shop-in-shop)Working knowledge of ad technologies and data management platformsHave the ability to work within a technical environment (translating and aligning business to technical requirements)Ability to work cross-functionally to address internal stakeholders' requirementsHave excellent communications skills: written and verbal

WHAT’S IN IT FOR YOU?

Work in JTI Philippines Headquarters TaguigBe covered with medical insurance and HMO upon hiring, with HMO dependent coverage and medicine allowanceReceive bonuses and cash allowances such as meal and transport allowanceHave access to over 200 company trainingWell-being programs for employeesOpportunities for your career growthRecreational facilities in the office - Videoke, billiard and table tennisBe part of a truly international and diverse company with over 40,000 employees in 130 countries.Experience the culture of an Investors in People certified companyFind out why 9 out of 10 employees recommend us to a friend.Understand why 9 out of 10 employees say they feel free to be themselves.