Digital and E-commerce Assistant

We are Australia's leading independent luxury fragrance and beauty distributor and has been so for over 30 years.

Our brands include Dolce & Gabbana, Givenchy, Bvlgari, Acqua di Parma, Coach, Jimmy Choo, Montblanc, Issey Miyake, Elie Saab, Kenzo, Guerlain, Hermes and many more.

Our team has a fun, fast paced and supportive dynamic where we encourage success and goal achievement, and we want YOU to be a part of it.

Role:

The role is responsible for assisting in CRM, E-commerce/E-retailer and Digital responsibilities. This role will sit within the digital department.

Your role will include, but are not limited to:

Customer Relations Management:

Co-ordinate the CRM calendar for your brand portfolio on a weekly basis and communicate with Digital and Marketing departmentCo-ordinate the end-to-end EDM and CRM programs, including the scheduling of all tactical sends, and development and maintenance of dynamic & automated sends.Updating and communication of calendar to share with the brand marketing team on fortnightly WIPS and communicate within key weekly newsletters

E-Retailer / E-commerce:

Assisting with increasing space within e-retailer business with the Head of Digital & E-commerce and Digital ManagerSupporting the general functions of the e-retailer business in line with the marketing plans across varied functions within, and beyond when requiredAssist with e-retailer product implementation according to e-retailer deadlines and specific systemsUpdate e-retailer brand calendarsAid with implementation of e-retailer content for all major e-retailers by brand portfolio when additional space is negotiatedCommunicate and update e-retailer assistants with product updates and changes for product descriptions, images, and visual expiry requirementsAssist with the launch of e-commerce (when planned)

Digital Media:

Assist in digital requirements, files, images and copy(set by global guidelines) from our external Digital and Social Media AgenciesEnsure all material is sent well in advance to external agencies to adhere with on counter dates (in market)Track all campaigns between digital agencies and local marketing teams, by ongoing communications or updating at fortnightly WIPS

Reporting:

Reporting preparation of performance of CRM send outs on a fortnightly basis to the Head of Digital and key stakeholders in the business; Marketing, Business owners and directorsPresenting all monthly performances to Head of Digital and Communications & key stakeholdersRegularly monitoring competitors, inspiration sources, advances in CRM and technology and sharing useful findings.

· Who You Are:

Good verbal and written communication skillsData driven and highly analyticalHigh attention to detailAbility to work in a fast-paced environment, whilst managing multiple prioritiesKnowledgeable with Klaviyo, HubSpot, Salesforce and ShopifyProficient with Adobe photoshopProficient in Microsoft Office: Outlook, Teams, Excel and PowerPoint, preferably at an intermediate levelEntry level digital experienceAdobe Photoshop experienceCan execute assistant responsibilities across CRM, e-retailer image updates, resizing images for the e-retailers / e-commerce, manage e-retailer updates.