₱ 18000-19000 PHP / Monthly
Sales
• Lead generation and research (both remotely over the phone and in-person pitching).
• Other lead generation activities such as flyering, attending trade events, etc.
• Scheduling for and pitching to merchant owners, staff or managers.
• Conducting regular follow-ups with a merchant point of contacts to continue negotiations, ensure contract signing and proper transition to onboarding activities
Content and Onboarding
• Content and Onboarding, including but not limited to ensuring that data and documents collected are complete and in alignment with requirements, adhering to procedures and standards
• Encoding merchant information from online and offline sources onto a content platform.
• Conducting training for partner merchants to be familiar with the workflow and forthcoming merchant app or portals
• Facilitating information changes for partner merchants when requested.
• Acquire and update knowledge on procedures related to relevant processes
• Strive to meet individual and team key performance metrics
• Liaise with other departments when required
Account Management
• Build strategic relationships with SMB partners based on trust and respect. • Collaborate with internal departments to facilitate partner’s fulfillment
• Collate and analyze partners’ business performance to develop strategies that would help grow their business.
• Grow partners’ business and revenue through offering marketing promos and expansion.
• Identify and understand partners’ business needs to be able to customize Grab product offerings.
• Expand partner merchants’ business with Grab by offering other Grab products and services (Grabfood, Grabmart, Grab Express, GrabPay, GrabAds, GFS,A and others) to further create partnership value
. • Assist in collection efforts as part of business compliance.
• Keep accurate and updated records of account-related information.
• Maintain updated knowledge of company products and services.
• Identify industry trends and conduct competitive intelligence initiatives
• Act as a client advocate with a focus on improving the partner experience.
Client Management
• Participates in the various meeting, brainstorming, and ideation with clients and project leads
• Creates and submits reports to clients as necessary and as required