Customer Service Representative | Permanent Work from Home, Equipment Provided

Paving the way in Digital Transformation

DXC Technology is a Fortune 500 Global IT Services Leader. Our more than 130,000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission critical IT services that transform global businesses. We deliver excellence for our customers, colleagues and communities around the world.

Accelerate your career and reimagine the possibilities with DXC!

We inspire and take care of our people. Work in a culture that encourages innovation and where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. Leverage technology skills and deep industry knowledge to help clients. Work on transformation programs that modernize operations and drive innovation across our customer’s entire IT estate using the latest technologies in cloud, applications, security, IT Outsourcing, business process outsourcing and modern workplace.

DXC Philippines is an award-winning Employer of Choice and a recipient of the Global Best Employer Brand and linkedin’s Top 15 Companies in the Philippines.

Guided by our people-first philosophy, we embrace a flexible and agile work experience adopting a Virtual First model (#DXCFLEXperience) as our primary way of working.

This means that most of us will continue working virtually, benefiting from the flexibility, security and convenience of remote working.

You will be tasked/assigned the following: 

Responsible in handling inbound calls from insurance policy holders and providersManages the data entry of transactions and logging of cases in accordance with Service Level Agreements (SLAs)Accountable in the monitoring and timely resolution of customer inquiries and requestsProvides accurate, valid, and complete information with the use of the right methods and toolsConducts thorough research and investigation of cases to meet client’s expectationsEnsures adherence to policies and proceduresDelivers high quality, effective, and efficient service

You will be considered if you possess the following qualifications:

FINRA Certified (Series 6) (Valid or Expired)College level or college graduate equivalentApplicants must possess a minimum of one-year Contact Center experience on Life Insurance accountsGood written and spoken communication skillsComputer proficiency – experience with MS office preferredWith ability in problem solving, and skills on critical analysisAccuracy in data entryUnderstands internal processes and toolsDemonstrates excellence and fluency in the English languageSelf-driven and keen to learn new skillsMust be amenable to work on Flexible Working hours – ability to work in shifts and adapt to new demands

Your working environment – Must have access to are for working from home and, a strong and stable internet connection

You will be rewarded the following benefits:

Health Insurance (HMO) for you and dependents upon hiringLife Insurance coverage from day 1 of employment15 - 20 Days Vacation and 15 Days Sick LeaveExpanded maternity leave up to 120 days and Maternity BenefitsExpanded paternity leave up to 30 daysNon-Taxable Allowance (De-minimis)Company-sponsored trainings upskilling, and certificationFlexible Working Arrangements (Virtual First)Healthy and Encouraging Work EnvironmentRecognition and Pay for Performance CultureSupplemental Pay (Standby/Shift)Covid19 SupportRetirement ProgramEmployee Assistance Program