HR Advisor

Purpose: The HR Services team plays a critical role in improving the people experience by providing timely resolution to employee/ manager queries, regarding various policies and practices (both Global and Country Specific). The HR advisor will be responsible for receiving employee queries and answering these within agreed SLA’s/ timelines. The role not only requires excellent listening and counselling skills to answer employee queries, it also requires coaching skills so that the employees can be guided to the right sources of information, which may often involve helping them to navigate through the information gathering process/ problem solving approach as their queries are answered. The HR Advisor is a champion of Standard Global Policies and Country specific policies across the countries of the assigned region where CWT has operations.

Qualifications

Experience

Relevant experience of working in HR data maintenance and administration; including ticket monitoring  Working experience with country legislation employment laws as they pertain to HR and admin processes

Education

Bachelor’s degree or equivalent, specialization in Human Resources Management

Languages

Ability to communicate effectively in English, both written and verbalAny other language based on regional requirements

Knowledge, Skills, and Abilities (KSAs)

Relevant experience as HR Generalist/ HR Operations Associate/ or in a customer service environment.Preference experience in a multinational Service Centre.Cultural sensitivity and ability to work in a multicultural global environmentHas strong analytical skillsDetail oriented and sense of data quality & accuracyKeen to improve processed handled by raising relevant areas of concern, accompanied by suggested resolutionBuild strong relationshipAbility to maintain highly confidential and sensitive informationGood planning skills and organizing capabilityAbility to work independently and can multi-task within a high pace pressurized environmentAbility to solve problems raised by employees thru approved channelsStrong Customer service skillsMS Office proficiency; experienced in documenting processes including updatesShould have worked in an environment that had a Global HCM system (Oracle Fusion, E Business, PeopleSoft, Success factors, SAP HR, Workday, etc.)

Position Location

McKinley Hill, BGC, Taguig CityHybrid Set Up