Job Description
The Content & Technology Solutions group is responsible for the growth and support of FactSet’s DataFeed products. We aim to streamline our client’s internal processes with FactSet data delivery. The Global CTS Client Solutions team consists of 80+ people across FactSet’s global offices, covering Support, Implementation, and Professional Services functions.
Due to our continuing growth, we are seeking highly skilled and motivated individuals to join the Content & Technology Solutions group as a DataFeed Implementation Specialist to support the Japanese market.
You will be given immediate responsibility, working directly on exciting and challenging projects and delivering business solutions for our clients. You will mainly be responsible for new DataFeed implementations, including pre-sales activity, gathering client requirements, preparing sample files, process design, implementation, and testing.
You will gain exposure to the entire CTS product suite, including Standard DataFeeds (FactSet proprietary and third-party content), Benchmark DataFeeds, APIs, Open: FactSet, and Cloud solutions, and learn to design solutions tailored to each client using a combination of CTS products. Implementation specialists coordinate all large-scale implementations which require their expertise and are the main point of contact for other CTS specialists and Product Management globally.
Other responsibilities include, but are not limited to:
Client relationship managementExternal and internal trainingInvolvement in product developmentDay-to-day support and escalation of existing clientsRequirements
We welcome ambitious team players with a proven ability to take initiative and find creative solutions to client problems. Applicants must have a genuine interest in finance and technology, as well as the desire to continually learn and develop in an ever-changing environment.
Verbal and written fluency in English and Japanese. Be able to accurately translate client queries and other communications from CTS clients into English and vice versa.2+ years in a client-facing role, preferably with experience overseeing large-scale project rollouts.Strong numerical, analytical, and problem-solving skills. Knowledge of SQL and Stat Packages is a plus.Ability to work independently and collaboratively with team members in other offices.Strategic thinker with the ability to see the big picture but also execute tactical day-to-day tasks and projects.Strong project management skills, and ability to work on multiple projects with shifting priorities.