Job Summary:
This position is responsible for providing day-to-day business operational support to both internal and external customers. This role partners closely with the Sales team and other departments to drive greater efficiencies of operational processes, including contracts processing, account maintenance (renewals, cancellations, maintaining account details), resolving billing queries, and various reporting activities to facilitate smooth product delivery and enhanced Sales support. Further, the role assumes responsibility and accountability for completing the Global Fulfillment team's tasks and overall team goals while maintaining high-quality standards. This position has a dotted reported line to Manager, Sales Operations Global Fulfillment in the Global Nexis Solutions org.
Accountabilities:
1. Ensure day-to-day operational tasks are completed accurately and timely to deliver superior customer experience and smooth onboarding. Including processing customer agreements and trial setup, we are tracking orders until completion and reconciliation of orders where needed.
2. Assumes responsibilities for basic auditing of customer agreements to ensure compliance with legal and business requirements
3. Responsible for daily account maintenance, including address and contact updates, invoicing, credits, account extensions, account cancellations, coordinating welcome packages, resolving billing and other fulfillment requests
4. Contribute to the global order data report
5. Contribute to maintaining a shared knowledge database of workflows and procedures.
6. Liaisons with departments within and outside Sales Ops such as Sales, Sales Enablement, GOTC, Legal, Pricing, Finance, Credit management, etc., to resolve issues relative to contract processing.
7. Contribute to continuous process optimization
8. Ad-hoc duties as assigned by Manager, Global Fulfillment & Sales Operations
Qualifications:
Bachelor's degree holder with three years' work experience in a similar setting (Sales, Technical Support, Administrative, and Customer Services)
Well-developed verbal and written communication skills (essential)
Ability to communicate with staff at all levels within a business (critical)
Advance MS Tools and electronic document managing systems
Extensive knowledge in CRM Tools such as Salesforce and Peoplesoft is an advantage
Can work seamlessly with other departments, management, and external customers
Strong problem-solving skills with great attention to detail.
Ability to Analyze data from various sources and produce reporting
Strong Time Management skills, very decisive and results-oriented with the ability to work under tight deadlines
Amenable to Mid-shift or Graveyard Schedule
Why join us?
Competitive package with annual increase and incentivesCareer Development ProgramsDay 1 HMO with four free dependentsDay 1 Life and Accident InsuranceFlexible Retirement Plan24 PTO annually, 30 PTOs in the 5th yearHybrid work setup. IT equipment will be provided upon hire. Our Recruitment process is 100% virtual.