Team Lead, GSC (Accounts Payable) | Merck Business Solutions Asia Inc.

The Team Lead, GSC will be directly hired by Merck Business Solutions Asia Inc.

Global Support Center-Supplier & Finance Care overall is managing approximately 20000 queries a month received for Accounts Payable, Purchase Order, Travel & Expense, and Finance Functions. We are operating in different legal entities and using several tools & ERPs such as Concur, Oracle, Ariba, and SAP.

Your role:  The Global Support Center (GSC) Team Leader is responsible for leading, training, hiring, retaining, developing, and motivating assigned team members. The Team Leader coordinates and ensures to achieve optimum quality and efficiency, coaches team members to improve performance, and is responsible to lead effective and profitable results for the team. Administers company policies, best practices, and standard operating procedures to facilitate performance that exceeds expectations. Provides the thought leadership and innovation necessary for continuous improvement while ensuring a positive work environment. Active role model demonstrating pride and ownership as a leader of the organization.

Hire the right people, effectively set expectations, identify behaviors, and coach employees to be outstanding performers.Identify and reinforce positive behaviors through formal and informal rewards and recognition.Execute global, regional, and local business imperatives to optimize team results.Encourage and develop teamwork among others and themselves.Responsible for delivery of customer satisfaction, business results, and employee satisfaction to ensure achievement of Key Performance Indicators (KPIs).Responsible for managing escalations and issue resolutionEnsure corrective and preventive actions are in place and followed through.Attend and represent the function in Operational CallsCommunicate to all customers, vendors, and colleagues in a polite and helpful manner. You ensure both your verbal and written communication is efficient and effective.Initiate and coordinate projects and initiativesProvide support in audit requests and compliancesPreparing presentations, comprehensive assessment, analysis, and overall evaluation of reporting deliverables.

Work Experience: 

Preferably 3-5 years of Team Lead experienceKnowledgeable in Accounts Payable, Purchase Order, or Travel Expense ProcessesExperience working in a shared service center preferredExperience in SAP, Oracle, Ariba & Concur is preferredExperience user of ticketing tool (Service Now or Sales Force)Night Shift: 9:00 PM – 6:00 AM