HR Service Desk Lead

The HR Service Desk Lead plays a key role in ensuring the smooth resolution of HR inquiries across Macquarie’s global employee base.

In this role,

You will be responsible in leading a team in terms of resolution on the following concerns: Preboarding (PageUp, Applicant queries, Referral), onboarding (Employment Screening, Mobility, Psych Assessment), Benefits, Data Management, Performance, Learning, HRIS, Payroll, Salary Packaging and Leave Management, Remuneration & Rewards, Reporting / Metrics, External clients (e.g., applicants, 3rd party, terminated employees etc.)Ensure assigned cases are responded to within defined SLA and with a high level of accuracy and customer support, Re-assign cases to Tier 2, process owner or alternate escalation as appropriate

We would like to hear from you if you have:

Understanding of Macquarie Group policies and systems associated with specific job responsibilities;Leadership skillsAdheres to shifting scheduleStrong communication skills – verbal and written (in English);Problem solving skills and customer serviceStrong Microsoft Office skills – specifically Outlook, Excel and WordHigh attention to detail / accuracyAbility to adapt quickly and develop new knowledgeOperational excellence mindset; Good at managing tasks through to completionAbility to work autonomously on allocated tasks with the ability to escalate issues clearly and concisely where necessaryCollaborative, team-based work style and Relative experience on HR Service desk in a shared services or captive industry will be highly regarded but is not essential.

about the Corporate Operations Group

The Corporate Operations Group brings together specialist support services in Digital Transformation & Data, Technology, Market Operations, Human Resources, Business Services, Business Improvement & Strategy, and the Macquarie Group Foundation. The Corporate Operations Group’s purpose is to power the entrepreneurial enterprise. 

Our commitment to Diversity and Inclusion 

Macquarie understands the importance of diversity and inclusion - our long history of success has come from being different. At Macquarie we value the innovation and creativity that diversity of thought brings. The one thing we all have in common is our focus on high performance. If you're capable, motivated and can deliver, we want you on our team.

We recognise that flexibility comes in a variety of forms. Talk to us about what flexibility you need.