Card Rewards Processing Officer

The Role

As a Card Rewards Processing Officer, you will facilitate the fulfillment of the Rewards Redemptions to different partner vendors up to the processing of billings as payments for successful redemptions. You will ensure that fulfillment of reward redemptions and other tasks are within the specified Turnaround Time (TAT). You will also ensure that individual/department targets are met based on the latest approved Key Result Area (KRA). And you will come up with process improvements and innovations that can be applied to the group framework to help the Cards Business achieve its goals.

How you'll contribute

Fulfillment of redemptions by uploading the Hand-off files of different partner vendors.Maintains the day-to-day monitoring and updates of the Rewards Summary Report which is vital for future references.Prepares and files the Billings through eVoucher for each partner vendor.Do the monitoring from payment to end the cycle of each monthly billing transaction of the partner -vendors.Facilitates tagging in PRIME for all the redemptions either Processed or Cancelled. If canceled, sends email to CCG Outbound for call out and create corresponding cases in CRM.Answers emails from different units/departments. e.g., requests, inquiries, complaints, etc.Facilitates CRM cases initiated by Customer Contact Group.UATs and other related matters for enhancement and other projects.

What we’re looking for

Bachelor’s degree in any field of studyWith at least 3 years of relevant experienceProficient in MS Office applicationsGood communication and decision-making skillsAble to communicate effectively with all levels of the organization and external partiesKeen to details, Result-oriented, and Able to be systematic and organized despite the high volume of workloadAble to adapt to a fast-paced environment.