Vacancy: Customer Service - Mandarin Speaker
Permanent Job
Language: Mandarin + English
Location: Kuala Lumpur
Salary: RM 4,000
Working Hours:* Rotational shift (9AM at 6PM).
Job Expectations:
• Understand customer inquiries and ensure they are answered or routed through the appropriate support channel
• Making outbound calls to the hotel in urgent cases
• Manage customer escalations and ensure that these are answered, tracked, and escalated as required.
• Perform all procedures accurately, including the following client& documented call flows, and work. processes, data entry requirements, and complaint management processes.
• Ensure all SLAs are met accordingly
• Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied.
• Provide a high level of professionalism and competent customer service.
• Able to communicate effectively with customers in a friendly and polite manner following the processes.
Skill Required:
• High school in any discipline with 0 - 1 year of customer service experience.
• Excellent command over Excellent communication skills and strong command over the local .language/ language off support in the region
• Excellent Customer Service Skills
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