Apply as a Customer Service Representative for our pioneering Financial Account and get up to 30K!

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX

Competitive remuneration, great perks, and performance incentivesComprehensive medical, insurance, or social security coveragePremium workspacesEngaging activities and recognition programsStrong learning and development plans for your career growthPositive culture for you to #BeMore at workEasy to locate area with direct access to public transportFlexible working arrangementsBe coached and mentored by experts in your fieldJoin a global company with 26 years of experience and 350+ industry awards

What is your mission?

You will help us deliver excellent service to our partner brands by performing these tasks:

Provide excellent support experience to customers via all relevant communication channels.Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance with our service standards.Provide constructive feedback on tools, resources, procedures, and guidelines to enhance workflow and the customer experience. Build sustainable relationships and engage customers by taking the extra mile.

Who are we looking for?

Completed at least 2 years in college.Required 1 year BPO experience with at least 3 months of collections experience.Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar, and articulation).Ability to juggle both issue resolution & concise communication.Amenable to work in rotating shifts.Can work in Ortigas Center, Pasig City.

How to Apply?

Online. Send your application through Jobstreet and expect a call from our Talent Acquisition team within 24-48 hours.

Attend our Virtual Career Fair from Mondays to Fridays, 9 AM - 5 PM, and take advantage of having an interview with us from the comfort of your home: https://tdcx.zoom.us/j/81716145712