Customer Support Representative Telco Account | Shaw | APPLY ONLINE!

You are joining Sutherland, a global business transformation company offering an integrated set of back-office and customer service support services.One of the largest, independent process transformation companies in the world, Sutherland serves marquee clients in major industry verticals. With our head office in Rochester, New York, USA, Sutherland spans 60 location across 19 countries supporting 8 industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel.As a Customer Service Associate, you will deliver customer service to the customers and clients. You are also expected to:Responsibilities:• Handle customer requests professionally and sympathetically• Exceed client and company performance expectations• Maintain customer account information and records• Participate actively on a team working together to solve customer issues• Interact with client departments when escalations are requiredIdeal Candidate:• Customer Service background• Upbeat, high energy, enthusiastic• Strong customer focus• Ability to handle stress, show empathy and not take difficult customers personally• Basic computer knowledge and typing ability• Strong multi-tasking abilitySkills/Education:• High School Diploma or equivalent is required• Must be self motivated, detail oriented, organized and flexible with the ability to learn client driven material• Demonstrates ability to work in a team environment accepting responsibility for decisions and how results may impact team• Strong written and verbal communication skills• Proficient in Microsoft Office, internet, basic PC and keyboarding skills with the ability to type 30 wpm and to use multi-task applications as required• Ability to adhere to Sutherland’s policies and procedures