Quality Assurance Specialist Analyst (*5K Hire Bonus | *27K Salary)

Access this link to apply: https://smrtr.io/9qxPT

What will a normal day look like?

This role plays an important part in our Quality Assurance process, and aims to ensure that all sales and operational staff represent TSA and their clients in a manner that is compliant with internal standards, as well as individual client procedures and legislation.

You will manage opportunities from agent recordings and other data captured through TSA Way driven methods and processes, saving customers by understanding innovation points and offering value added solutions that will drive brand loyalty and advocacy for Telstra. You will also be required to:

Navigate through multiple systems to review voice recordings or data setsFulfil assessment records and identify opportunitiesWork towards achievable Quality Assurance targets and KPIsProvide class leading customer experiences.

What should you expect from us?

27K Salary package + incentivesRotating schedule, Sunday to Friday, on 7:30AM to 10:00PM rosters. Potential graveyard and weekend shifts. (Night diff. applies to night shift)On-site set-upHMO coverage with free dependentLife Insurance CoverageAustralian Telco Account with the chance to grow with major partnerships in Australia and in the PhilippinesWe promote within the company! Look no further to take the next step in your careerAwesome R&R daily floor prizes, major cash giveaways, social events like end of year parties; there's always something fun to get excited about!1 Full time role availableFull time roles available

Qualifications

Must have at least 2 yrs experience handling a Telco accountQuality Assurance experience in a BPO setting preferred but not requiredHealthcare program experience, preferredMicrosoft Excel Experience preferred (basic formulas including look ups)Effective communication, organizational and time management skillsStrong interpersonal skills with ability to work plan and organizeStrong troubleshooting and problem solving skillsExcellent listening comprehensionMicrosoft Excel Experience preferred (basic formulas including look ups)Applicants who supported Telstra in other companies are subject for rehire eligibility check*Priority will be given to successful applicants with valid NBI clearance and government numbers.online applications only

Access this link to apply: https://smrtr.io/9qxPT

Additional information

At TSA, the health, safety and well-being of our team is our number one priority!

In response to the COVID-19 pandemic we have introduced a number of robust practices to keep our team safe, such as; physical distancing measures, control measures for our visitors, temperature testing, isolation requirements where applicable and so much more.

We take our responsibility to protect the health and well-being of our team and our community very seriously.

Check out our social media pages:

TSA Website: https://tsagroup.com.au/

linkedIn: https://www.linkedin.com/company/tsa-group-australia/

Videos to Watch: https://youtu.be/H5bVXh3evAQ

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