Customer Service Associate (Hybrid)

Qualifications

College Graduate or College Undergrad with Voice Account Experience (not less than 6 months BPO work experience)Must have 6 months bpo experience or 1 year Customer Service Experience in Banking, Health, or Insurance on a Voice AccountWith Basic MS knowledgeStrong phone and verbal communication skills along with active listeningCustomer focus and adaptability to different personality typesAbility to multi-task, set priorities and manage time effectivelyAmenable to Work on a Hybrid Set-up and night-shift

Responsibilities

Receives inbound calls to provide customer service support to policy holders, agents, 3rd party callers and new customersConducts research through maximizing all available resources and provides the necessary information in response to queries from callersProvides resolutions to caller problems and issues including researching and exploring alternative solutionsCreates promised solutions or after call work and escalates unresolved issues outside of his/her scopeNavigates through a computerized data entry system or other relevant applicationsManages documentation of all call information according to standard operating proceduresUndertakes all compliance and regulatory training in line with company requirementsAccountable to keeping up with process related learning/training and meet performance standards set by the business

Note:

As a member of the contact center (Call Center Associate - Individual Retirement Contact Center), you will be receiving inbound calls to provide Customer Service Support to Internal Marketing Organizations, agent, and customers.

Location:

Alabang, Muntinlupa & Cubao, Quezon City

Salary Package:

20k to 25k + HMO and Life Insurance on Day 1