Customer Service Representative | Bacolod

We’re hiring!

Ubiquity is hiring for Customer Service Representative to join our team. Our Customer Service Representatives is an integral role in the operations of our Bacolod office.

We’re made of something different.

We act with empathy and urgency. We treat our clients, colleagues, and community like members of the family. We have grit, tenacity, and perseverance, and a proven track record of meeting and exceeding goals – every person, in every role, for our company and our clients. Think you have what it takes? Join us!

Responsibilities:

Attends to customers' needs by answering product and service related queriesProvides product overview and information about other services and offeringssuggesting information about other products and servicesOpens customer accounts by recording account informationMaintains customer records by updating account informationResolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem expediting correction or adjustment; following up to ensure resolutionMaintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed

Ideal candidates have:

Legal age of 18 yrs old and aboveMust be amenable to work onsiteAt least High School Educational AttainmentComplete Government Numbers (SSS, Pag-Ibig, TIN, Philhealth) and valid NBI/Police Clearance

The Perks.

Medical, Dental, Vision and Life Insurance BenefitsPaid Time OffRetirement BenefitsLearning and Development Opportunities

What we do.

Ubiquity delivers business process outsourcing and advisory solutions across customer service, technology, and operations. Focused on transforming the customer experience through data, applied science, and an unprecedented passion for people, Ubiquity offers deep industry and practical expertise across four continents on behalf of 150 brands and counting.

We want you.

We’re committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we’re at our best when everyone feels free to be their most authentic self.