Our client makes housework work. They help their customers to find brilliant local cleaners. They make the whole process seamless - from click to clean to cashless payment. And they make it easier for cleaners to find work and make money. It’s smart, it’s stress-free, it’s housework that works.
Although they’re a young business, they’re already the UK’s biggest technology platform in the £5 billion home cleaning market. And They’re growing fast at 50% per year. But they don’t want to stop there. They’ve got big plans to expand into new services and new cities - right across the UK.
They’re proud of the many awards they’ve won - but it’s their customers’ feedback that really counts. Their work has been recognized by 50 plus awards. And they’re especially proud to have been named as one of Europe’s fastest growing businesses by the Financial Times three years in a row. But it’s their customers’ feedback that really counts. They're really pleased to have over 400,000 reviews with an average rating of 4.8 stars.
about the role
You’ll provide inbound and outbound customer support via email, phone, and live chat.You’ll deliver exceptional service to our customers and Housekeepers. You’ll deal with a wide range of issues: from making sure that every clean goes ahead without a problem, through to helping us manage the relationship with our Housekeepers. It’s fun, interesting, and varied. No two problems are the same. So, you’ll take full ownership of issues and will be empowered to fix every issue, first time, every time. You’ll work fast and effectively to make sure that we respond to customers and Housekeepers enquiries quickly.You'll be flexible to work on mid- night shifting schedules, with monthly change of shift, and must also be willing to work on holidays and weekends.The Candidate
Background
You’ll be educated to a college level.You’ll have 3+ years experience in customer service.You’re looking to build a long term career with Housekeep; so, we love candidates with a stable job history. You’ll have experience of working with email, chat, and phone.It’s a plus to have experience of working with UK customers. Also, experience of working for a marketplace service is a plus.You’ll be tech savvy and experience of working with Zendesk is a plus.Customer Service skills
You’ll have exceptional customer service skills and be passionate about delivering amazing experiences.Your communication skills, both in written and spoken English, will be exceptional.And you’ll be able to demonstrate great judgement and practical problem solving skills.A genuine career opportunity with great benefits awaits!
Above average industry standard compensation packageHMO coverage including 1 dependent upon hire20 Leave credits per year consumed at your discretion with up to 5 days commutable to cashExposure to world-class, high-level management from foreign direct superiorsEmployee engagement activities