Dumaguete - Healthcare Customer Service Representative

At TTEC, we’re all about the Human Experience. Elevated. As a temporary work from home Healthcare Customer Service Representative in Dumaguete, you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.

Our recruitment hub is open to accept walk-in applicants from Monday to Friday, 10am- 3pm. You may visit TTEC office at Dumaguete Business Park, South Rd., Calindagan, Level 1, Dumaguete City

What You’ll be Doing

Do you have a passion for helping others and giving them peace of mind? In this role, you’ll have ownership over resolving escalated or complex calls from customers. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or exceptional.

During a Typical Day, You’ll

Answer incoming communications from customersConduct research to provide answers for customers to resolve their issues

What You Bring to the Role

Completed Senior High School or those with at least 2 years of bachelor’s or associate degreeAt least 6 months customer service experience or customer service-oriented skills such as empathy, active listening, and resolution-minded aptitudeComfortable with decision making by assessing the situation, researching potential solutions and making recommendationsA solution-oriented mindset to ensure happy customersYou lead by example and work with your team to contribute to the overall success of your client programComputer savvy

What You Can Expect

Knowledgeable, encouraging, supporting and present leadershipDiverse and community minded organizationCareer-growth and lots of learning opportunities for aspiring mindsAnd yes...all the competitive performance bonus opportunities and benefits you'd expect and maybe a few that would pleasantly surprise you likeA completion bonus of Php 13,000* (terms & conditions apply)Company-sponsored HMO with Health & Wellness programs for you and your familyEducational assistance through tuition reimbursement

The Equipment You'll Need (Temporary Work from Home set-up)

Have the right connection – a home internet connection of 15-20 Mbps (you may do a quick check through Fast.com)Computer – we’ll supply and deliver at your doorstepMust be able to hard-wire (via ethernet cord) directly into your home modemMust have a quiet workspace that is within a reasonable proximity of your router so that you can plug in while working.

A Bit More about Your Role

We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. And we trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.

You'll report to the account Team Leader. You’ll contribute to the success of the customer experience as well as the overall success of the team.