Dayshift TSR {AU Cable Services} Shaw Blvd

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Tasks and Function

Handle all calls with courtesy and professionalismResearch required information using available resourcesManage and resolve customer complaintsProvide customers with product and service informationUpdate customer informationIdentify and escalate priority issuesProvide support using company scripts and proceduresSupport and resolve product or service problems by clarifying the customer’s detailsLearn more about the products in order to answer product and service questions; suggest and advise clients on other products and servicesLearn the processing system and computer software attached to all aspects of data entry, item inquiry, customer cross-reference, and any other function necessary to perform daily tasksSupport and resolve product or service problems by clarifying the customer’s complaint; determine the cause of the problem; select and explain the best solution; follow up to ensure resolutions, increasing customer satisfaction

Required Skills: (Must Have)

At least a year BPO experience, with 8 months Technical Support Related ExperienceGood communication Skills (verbal and written)Flexible in work scheduleAmenable to work onsiteRecent employement is within the last 6 months Tech Savvy

Preferred Skills: (Nice to Have)

AU Account experienceTech ExperienceTech Skills related to Cable and Internet

WHAT SUCCESS LOOKS LIKE

High customer satisfaction and efficiency rating.Excellent feedback from customers.Achievement of KPIs.

For faster application processing, apply for your desired position through this link: www.bit.ly/AcquireTheAlife