KEY RESPONSIBILITIES
· Lead, coach, and develop the In-house Collections team in performing the tasks assigned to them
· Endorse accounts to In-house Collections team
· Monitor and initiate prompt and appropriate action and follow up for all assigned accounts as needed
· Develop and execute collections strategies and/or initiatives to achieve the team’s KPIs
· Analyse delinquent accounts and prepare collections reports and analysis to be presented to the Management
· Set the monthly targets of each Collection Analyst with the concurrence of the Collections Head
· Conduct one on one coaching to each Collection Analyst regarding their performance
· Perform call monitoring to ensure that calls are adherence to the Group Collection Standards
· Help the Collections Head in cascading new policies and initiatives to the team
· Undertake any other duties and responsibilities as assigned by Management from time to time
QUALIFICATIONS
· Preferably 3 years work experience in Collections as team lead, ideally handling Bank consumer products
· Proficiency in MS Office applications
· Strong analytical, technical, communication, and people management skills
· Fast learner and with keen attention to details Self-driven and with strong sense of urgency
· Proficiency in MS Office applications
· Office in BGC, Taguig
· Dayshift, hybrid work setup