Receptionist

Primary Purpose of the Position

As a Receptionist, you will be responsible for greeting clients and visitors to our office. You will oversee giving clients directions to various parts of the office, contacting employees regarding visitors, answering phones, and taking messages, and sorting and distributing mail.

Essential Duties and Responsibilities

Greet all guests and assist them with check-in and check-out Maintain a positive attitude and friendly demeanor Respond to all guest questions and requests Answer and forward phone calls Manage guest bookings and reservationsRegister guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates and amenities Respond to clients’ complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests Upsell additional facilities and services, ex. Gym, Commercial and Office Spaces Maintain updated records of bookings and payments Assist with administrative and clerical tasks as needed 

Job Specification

Proven work experience as a Receptionist, Front Office Representative, or similar role.Proficiency in Microsoft Office Suite.Hands-on experience with office equipment (e.g., fax machines and printers).Professional attitude and appearance.Solid written and verbal communication skills.Ability to be resourceful and proactive when issues arise.Excellent organizational skills.Multitasking and time-management skills, with the ability to prioritize tasks.Customer service attitude.High school degree: additional certification in Office Management is a plus.-