E-commerce Associate Manager

Oversees the E-Commerce team’s daily store performance and tracking, ensuring the management and optimization as well as promotional and campaign excellence of handled accounts and consumer touchpoints, including seamless coordination with warehouse and IC team/management on any operations-related concerns.

Critical Accountabilities

Ensures the group’s adherence to all Ecommerce SLA requirements of the marketplace.Ensures group’s adherence to all client SLA requirements of the marketplace (monitoring, analysis)Confirms calibration of important information via regular checking of marketplace, OMS, and WMS details (e.g., products and stock quantities are updated in marketplace).Enforces compliance to processes and imposes stringent controls to prevent errors due to non-compliance.Manages the review and addressing of customer complaints, concerns, and inquiries.Adheres to required frequency/deadline of required reports Proposes improvement strategies to lower cost, improve productivity or gain other KPI/SLA advantagesSupports internal safety team in the enforcement of safety initiatives and programs and group’s participation in safety related training.

Job Qualifications

Four year College Degree4-6 years experience handling key accounts in Ecommerce marketplace and supply chain operations;Solid working knowledge in marketplace,Experience with Order Management System and Warehouse Management Systems;Highly adept in creating sales and performance reportsMust have at least 2-3 years experience in leading E-Commerce teams Intermediate level on the following:Data AnalysisAccount ManagementLeadership (People Management)E-commerce Platforms and Systems (Marketplace, Order Management Systems and Warehouse Management Systems)

Please note that only shortlisted candidates will be notified for next steps. Rest assured that your application is kept in our active pool for reference.