Area：ilo - ilo Iloilo City
Industry Category：Services
Position：Customer Service
Department：
Number Of Recruits：several
Nature Of Work：Full Time
Gender Requirements：Male
Marriage Requirement：No marital status restrictions
Education Level：Open to all levels
Work Experience：No work experience restrictions
Age：Above 18 years old
Salary Package：Negotiable
The Customer Service Expert is responsible for acting as a liaison between customers and the Company. Provide product/services information and resolve any emerging problems that customers might face with accuracy and efficiency.
Manage large amounts of incoming calls.Identify and assess customers’ needs to achieve satisfaction.Build sustainable relationships and trust with customers through open and interactive communication.Provide accurate, valid and complete information by using the right methods/tools.Meet or exceed client metric obligations.Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow-up to ensure resolution.Keep records of customer interactions, process customer accounts and file documents.Follow communication procedures, guidelines and policies.Take the extra mile to engage customers.With at least 2 years CSR work experience and 1 year for an inbound/outbound sales account (Voice)With at least 6 months of BPO sales experience (upsell not included)Able to understand the different accents and able to speak clearly using a neutral accent.Excellent online communication skills including spelling, grammar, tone and professionalism.Strong teamwork skills.