Customer Service Representative | Makati | Dayshift

EMAPTA Versatile Services is looking for a friendly and hard-working Customer Service Representative to join our team in Makati.

Who are More Payments?

We're an ambitious, forward-thinking, and entrepreneurial "Payments" company about to enter our next growth phase with exciting projects in the pipeline for 2022 and beyond.

We facilitate a broad range of business payments through industry-leading products and cutting-edge technology. Our vision is to offer simple yet powerful payment solutions that support business commerce now and into the future.

WHAT DOES IT TAKE TO BE SUCCESSFUL IN THIS ROLE?

As a Customer Service Representative, you will be responsible for answering all incoming calls and emails, answering customer questions and complaints, keeping customer satisfaction at the core of every decision and behavior. Candidates must be able to multi-task and converse on the phone while utilizing the computer for long periods of time and must remain upbeat, even when faced with a difficult situation.

Key Responsibilities

Handling customer service and technical support inquiries – both via email and over the phoneAssist customers with billing questions and subscription changes, account questions and updates, troubleshooting, and other product knowledge questions.Assisting with onboarding of new customers, including inputting new orders in the CRM, collection of documents, and managing the onboarding pipeline from approval to customer activationMaintaining and building good relationships with customers through proactive engagementActively calling new and existing customers to ensure complete satisfaction and quickly resolve or escalate any issues that may arise Where necessary ensure reactive escalations to support and technical teams and assist with resolution management when requiredCollaborate effectively with all functions of the business to ensure positive outcomes for our customers. This would involve working closely with the Customer Success Manager.Regularly and proactively follow up and track client satisfaction, continuously working to improve the customer onboarding & implementation experience.

about you

Passion for delivering exceptional customer experiences and positive outcomesExcellent communication skills through oral, written, and in-person mediums.A good understanding of the finance, banking, or payments industry is desirablePrior experience in customer support, account management, or relationship managementThe ability to prioritize your workload in a changing environmentAn attention to detail and superior organization skills.

YOU SHOULD HAVE:

A Bachelor’s Degree or completed 2 years in college, or 2-year degree technical or a vocational course in collegeExcellent English communication skillsAt least 3 years of experience as a Customer Service Representative handling billing and technical supportThe ability multi-task and ask customers intuitive questions to understand the exact issueCustomer focus and adaptability to different personality typesA strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environmentA professional and friendly attitude and ability to quickly develop a rapport with customers over the phoneAn ability to handle stressful situations appropriatelyConsistent in attendance and stable work history

ADVANTAGEOUS TO HAVE:

An experience with Australian banking experience

GENUINE CAREER OPPORTUNITY WITH BENEFITS AWAITS!

Full system training, as well as ongoing support will be provided5-day work week – Must be amenable to work on a Day Shift schedulePrime location in Makati and access to top-of-the-line facilities and technologiesExposure to world-class, high-level management from foreign direct superiors Employee engagement activitiesHMO coverage plus 1 dependent or mutual fund upon regularization20 Leave credits with up to 5 days commutable to cashTalent engagement & development programsUnlimited Gym Access (PNB and SFS office)

This is an exciting time to work within a collaborative, entrepreneurial and authentic culture and play a significant role in the evolution of our growing company. If you feel that this is the role for you and you want to be part of our fast-moving company, then apply now!