Full Time - Customer Service Representative (Night Shift - ALABANG Site)

Responsibilities:

Act as an ambassador with vision, mission, brand, and productResolve high volume of customer contacts through various support modalities which may include inbound and outbound calls, email, chat, and tickets.Investigate case details to determine the root cause of issues.Learn and master multiple applications and resources including contact management systems and knowledge bases.Communicate quickly and effectively to CS manager.Triage and escalate urgent issues in order to drive them to resolution.Complete thorough documentation and notation on customer contacts and trends.Provide feedback to leadership and program teams regarding processes and trends.

Qualifications:

Strong customer service skills and must enjoy daily contact with clients via phone, email, and chat.1 to 3 years of relevant experience in sales, call centers, or customer service, prefer to have experience in logistic/shipping industry.Experienced in using internet-based chat, instant messaging and related communications tools.MUST HAVE EXPERIENCE in using CRM software,e.g. HubSpot, Salesforce, Zoho, etc.Must has excellent written and verbal communications in English, prefer Spanish language skill as well.Must be proficient in typing quickly and accurately.Responsible, respectful, passionate, patient, great with co-workers and customers, team-work spirit, ability to multi-task and work under-pressure.