Area：All Cities
Industry Category：Services
Position：Customer Service
Department：
Number Of Recruits：several
Nature Of Work：Full Time
Gender Requirements：Male
Marriage Requirement：No marital status restrictions
Education Level： College Diploma
Work Experience：No work experience restrictions
Age：Above 18 years old
Salary Package：Negotiable
ROLE SUMMARY
The Customer Relations Specialist is responsible for providing an excellent customer experience for all Nespresso clients. They ensure that customers are well accommodated and are informed of all policies and promos that Nespresso Philippines has to offer. These employees are well trained according to company standards.
Manage day-to-day customer interaction through inbound and outbound calls,Deliver CRM strategies that encourage customer retention and loyalty.Establish performance benchmarks, summarize key insights and recommend actions.Analyze data, summarize customer challenges and provide weekly reports on CRM activities.MINIMUM QUALIFICATIONS:
Candidate must possess at least a Bachelor's Degree in any programWith excellent communication and relationship management skillsExperience with customer service or HRM is a plusExperience in sales or related field is an advantage (Coffee Industry)Amenable to a Work From Home setup