Client Services Supervisor | SIGN ON BONUS PHP 50K

CLIENT SERVICES SUPERVISORWork for our global clients and immerse in our rich and diverse culture where you can thrive, grow and just be aweSOme! Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.WHAT IS A/AN CLIENT SERVICES SUPERVISOR? Satellite Office is extremely client focused and committed to successful outcomes for everything we do. To achieve this, we need the very best staff, people who love what they do and want the opportunity to excel.We are committed to building a strong culture and focus on hiring candidates that have a strong work ethic, are personable and have strong communication skills.Satellite Office is looking for an experienced and qualified Account Management Coordinator to assist achieving our high growth targets.WHAT WILL BE YOUR MAIN RESPONSIBILITIES? NEW ACCOUNT SETUPParticipate in account setup in partnership with the client specific to IT setup, office fit-out, branding due-diligence exercisesonBOARDING OPERATIonAL SUPPORTConduct onboarding for new hires and nurturing long-term client and staff relationshipsEstablish a clear understanding of the client’s tactical strategic plansPrepare client/sales visit agenda and presentationsDevelop effective communication platforms for clients and staffAny other administrative task requested on a regular or ad-hoc basisDeal with client requests and troubleshoot problemsKEY ACCOUNT MANAGEMENTDrive inside sales initiativesStrengthening rapport with clients and accomplishing client requests in a customer-focused, professional, and courteous mannerAct as an escalation point and a major advocate of the clientEnsure an accurate assessment of client satisfaction at all times using various resources- regular daily contacts, weekly, monthly quarterly business reviews, and bi-annual pulse surveys (via phone or )Identify, develop, implement, and make recommendations on strategic value-adds (innovation)Assistance with Client IT RequirementsCoordinating the management of IT and equipment Purchase Orders with SuppliersRaising IT tickets for clients where necessaryFollow-up on installation progress or resolution of ticketsMaintain an inventory of purchased equipment and statusWHAT ARE WE LOOKING FOR? PERSonAL SKILLS QUALITIESProactive, resourceful, self-motivated, takes initiativeStrong communication skills (written and spoken)High service orientation.Ability to meet deadlines with excellent time management skillsCalm, polite, and professional behavior.Precise, accurate and attentive to detailsGeneral business knowledge.SPECIAL REQUIREMENTSWilling to Australian hours (Sydney)Advanced knowledge of Microsoft Applications (Excel, Word, Outlook, PowerPoint)Advanced knowledge of Google Doc, Sheets, Mail, CalendarExperience with Australian businesses is beneficialQUALIFICATIONS EXPERIENCEBachelor’s Degree from a orAt least three plus (3+) ’ experience