Customer Care Specialist | Software | Up to 26K all in pay!

Job Description

This role will focus on driving customer satisfaction by answering inquiries, coordinating with account managers, addressing pain points and maintaining cohesive cross functional communication.

What your responsibilities are:

●      Provide full range of customer service to assigned clients by phone or email. Full range of customer service includes handling of incoming calls and outgoing calls. The offered customer interaction should be of highest quality, accurate, polite, and competent.

●      Customer care representatives work duties can as well include data entry to clients’ programs and other tasks. The data entry tasks should be made on account ownership, precise, and without mistakes.

●      Additional responsibilities may be added as the needs of the business change and expand.

●      Be receptive to feedback and coaching from Team Leaders and other customer service representatives. Listen, ask questions, and enthusiastically implement the tools given to improve the quality of your work.

●      Help to keep motivation high by being supportive to your colleagues

●      Meet, and exceed targets set by your operations for different clients/projects.

●      Propose ideas for continuous improvement.

●      Meet or exceed all attendance minimums.

●      Be actively involved in problem solving and propose improvements to processes.

You will be successful if you have:

●      A positive can-do attitude.

●      Have very good interpersonal skills (both written and oral)

●      Take ownership for quality, competence, and commitment.

●      Be highly motivated and prepared to work hard.

●      Have high personal energy and enjoy a lively environment.

●      Be highly flexible and welcome change/improvements.

Knowledge and Skills Required: 

●      1 year or more of customer service experience

●      Completed at least 2 years of college education

●      Computer and tech savvy

●      Excellent understanding of the US or North American culture and customer – demonstrate the ability to empathize and connect with the customer

●      Excellent written and verbal English communication skills

●      Demonstrate the grit to be part of a growing team and recognizes opportunities to move up and contribute in a bigger role later on

Note: May perform other responsibilities as may be assigned by immediate superior and acknowledged and/or approved by OPS Manager/Client via acceptable channel of communication

We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

●     Collaboration: Brilliant jerks can be brilliant elsewhere.

●     Impact: Do, get it done, create impact.

●     Passion: Be positive, bring passion and energy.

●     Transparency: A transparent team can help each with other.

Acquire BPO is a business outsourcer with a vision is to connect organizations to skilled people globally. Our mission is to be the partner of choice for corporate growth, by enabling businesses to leverage the best global resources at the right price.