Guest Customer Services Email and Chat Representative

Launch a stable career that offers the perks you deserve. Apply today!  

Note: We welcome applications from fresh graduates and candidates who have worked in customer service roles and who are amenable to working within our client's preferred schedule.

We’re looking for Customer Service Representatives to provide proactive solutions to our client's queries via email, chat, phone, and intercom and assist property managers and owners with their online concerns.  

Basic Info 

Pay Range: PHP 20,000 to PHP 25,000  Employment Type: Full time  Schedule: Night shift and weekends  

Employee-centric benefits  

Prime Office Locations (Easy access to MRT stations, restaurants, and banks) Opportunity to work with global clients HMO coverage for you + 1 dependent upon regularization  

Qualifications  

Traits we like: Proactive, team player, have a problem-solving mindset, act quickly, detail and customer-oriented, and adaptable to shifting schedules.  Willing to work in Makati Education: BA degree  Can communicate well and write in English  Must be ready to learn and or upgrade English communication skills  Handling inbound calls  Customer service skills (Ask the right questions to arrive at the solutions)  Troubleshooting skills to resolve technical issues  Nice to haves: Experience in supporting a Property Management Software (PMS), Software as a Service (SaaS) campaign and handling online booking campaigns 

Responsibilities  

Acknowledge, resolve, and record customer concerns and issues Escalate secondary level concerns if needed Monitor and update relevant data  Ensure all relevant databases are correct to prevent operational delays  Respond to customer enquiries via chat, phone, and email  Collect payments from customers when required  

More on Emapta

We are an Australian-owned offshore staffing company that offers flexible and close-to-home career opportunities through our 16 world-class offices.  

Join Emapta, where it’s not just about work- it’s about your success and forming meaningful and professional relationships.  

Please get to know us online: https://careers.emapta.com/jobs/Careers.