Quality Analyst | Taguig

At Sutherland, we are committed in creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals and we are looking to add a Quality Senior Specialist.If you are a Quality Analyst looking for a global career, do not miss this opportunity!As a Senior Specialist for Quality Analyst, you will set the path to success by creating reports that will demonstrate findings which will facilitate improvement in design, training, compliance and operations. You are also expected to:KEY RESPONSIBILITIES:Conduct QA Orientation on Transaction Monitoring;Listen to calls to find the best practices and opportunities;Monitor trainees for coaching and phone certification;Provide feedback and evaluation to trainees, consultants and supervisors;Create coaching log and document;Conduct QA specific huddles pertaining to top drivers and transaction opportunities observed during certification;Conduct one on one coaching with consultant based on coaching model and coaching process and huddles; andDevelop and deliver training materials and other program initiatives, as needed.MINIMUM QUALIFICATIONS:At least 1 year of relevant work experience in the same industryExcellent written and verbal communication skillsWorking knowledge in MS Office applications and the InternetAbility to manage multiple projects simultaneously